Waiting game ......

My husband and I have a home loan with nedbank for almost 8 years now. On Tuesday we called to find out if we could make an additional loan on our home loan for some home improvements, but since my husband is now self employed it would have been very tedious to provide all the businesses financial documents, as the business is quite new. After speaking to the very informative home loan consultant, he advised that I apply for a personal loan. A consultant called me back and we started the process. I had to submit a settlement letter, 3 months bank statements, 3 payslips and my ID which I did at the branch nearest to me which is Vangate mall. It is now Friday, and I have not heard anything regarding this application. I have to constantly call the call center to find out out how far this application is, and I'm at my wits end already, as all I hear is that it is at the back office. I'm not sure what is happening and if I should try apply at another bank.... I thought that it would take 24 hours but it's been almost 3 days. I've taken off work to take care of this, but it's just become the waiting game, and I'm left in the dark. Could someone please try to assist?