WAITING FOR TWO WEEKS

I app**** for a overdraft increase of a small amount two weeks ago.Pearl the banker that assisted me<br> tells me the only communication they have with the people that load it is via email.She has repeatedly<br> sent them emails and they have not responded in two.Initially it was pre- approved in five minutes.Two weeks down the line I am still waiting.When I asked to speak to the branch manger I am told he is busy.I have been with this bank for twenty six years and i find this service unacceptable.