Waiting for Refund for

My husband is one of the former Nashua Mobile subscribers. <br> He accidently made payment into Nashua Mobile's account, which is at Nedbank, instead of making the payment to Vodacom, to whom the contract was transferred when Nashua Mobile closed their doors for business.<br> The payment was made on 24 February 2015 and since then we have been trying to get a refund of the money. We have been to the Silverton Branch many times to get this resolved and get our money back. We've provided them with the proof of payment, as well as our banking details, EVERYTHING they need to do the refund, but yet we are waiting. It's been two weeks now, we're following up every day, but everyday there is a new excuse why we have not received the money back, today's excuse was that \it is a busy account". <br> <br> This is TOTALLY UNACCEPTABLE and we URGENTLY need someone that can address this IMMEDIATELY!!"""