Waiting for over 3 weeks for a response

I have been banking with Nedbank for the past 10 years, I have a Cheque Account with them. On the 20th of September, i went into the Rosebank (Gauteng) branch to inquire about having an overdraft facility linked to my account. I app**** for an overdraft and was asked to submit certain documents which I did. The consultant advised that the process will take 3 - 5 days and he would call me with an outcome.

I waited for 1 week and heard nothing, so I called the branch to find out what the issue was. The consultant followed up with the call centre and told me they needed me to send an employment contract, which i then sent. My issue here is that if you know you need additional documents from the client or if you know you promised something that you now know you can longer deliver, why would you not contact the customer and let them know?

I waited another week and still got no news from the bank so I followed up telephonically and I was told that my application is being processed and I would get an answer by last week Friday - 6 October. I heard nothing from the bank so i went into the Rosebank branch to find out. The cosnulant who assisted me with the application was very helpful and professional. He called the relevant department in my presence and queried why the application was taking so long. It turns out that apparently on the system i am classified as a Private Banking client - although i have never been a Private client or even qualify to be one. I was quite shocked because this is defintiley not me. I do not know how the system classifies people, but if i am a Private Banking client surely i would know. So the department the consutlant called said they cannot assist me because i should go through my banker - the problem is i do not have a private banker because i am not a Private client. According to the system i am, but i know nothing about this.

IN ANY CASE, THIS ERROR IN CLASSIFICATION IS THE REASON WHY MY APPLICATION IS NOT BEING PROCESSED. THREE WEEKS LATER AND I AM STILL WAITING FOR SOME KIND OF FEEDBACK REGARDING MY APPLICATION.

NEDBANK WHEN A PERSON APPLIES FOR A PRODUCT, IT IS NOT JUST BECAUSE THEY WANT IT, IT IS OFTEN BECAUSE THEY NEED IT. IT IS UNFAIR FOR THE BANK TO MAKE ME WAIT FOR SO LONG FOR A MISTAKE THAT WAS MADE INTERNALLY. I AM STUCK AND DO NOT KNOW HOW TO RESOLVE THIS. WHAT DO I NEED TO DO TO GET THIS DONE?