Waiting for credit card for a month- Bad service

Online credit card application- 06/07/2015<br> Got notification that it is approved and waiting to be verified- 13/07/2015<br> I got an sms saying that it cannot proceed as there are missing documents and i should resend everything- 16/07/2015<br> I then resent the info and required documents the beginning of the next week- i emailed and faxed the info.<br> I then received the same sms about missing documents or info- 21/07/2015 on the same day I I phoned the call center unsuccessfully due to a failed line.<br> I submitted an online query that day to the card division and someone called the next day- I explained the situation and he he clarified the card i wanted to get and said he will put up a query with the card division to get my application processed and someone will get back to me - No other contact has been made.<br> <br> I submitted an online complaint- 31/077/2015 and I have received no response from anyone.<br> <br> Why can no one tell me what information is supposedly \missing"so that it can be clarified?<br> It should not take a month from you to verify and approve a credit card application.<br> I have been a loyal customer for my entire life"