WAITING ALMOST 3 MONTHS FOR MY CARD

I ORDERED A NEW CREDIT CARD ON 20/21 MAY 2015. I ASKED THE CONSULTANT IF THE ACCOUNT ON THE INTERNET BANKING WILL STILL BE AVAILABLE AS I NEED ACCESS TO THE ACCOUNT, I WAS INFORMED THAT ALL INTERNET SERVICES WILL STILL BE WORKING, THERE AFTER THE CARD WAS STOPPED. TWO DAYS LATER I TRIED TO USE THE ACCOUNT ON THE INTERNET AND HAD NO ACCESS TO THE ACCOUNT, I PHONED AGAIN AND REQUESTED THE REASON TO WHY I CAN'T USE THE ACCOUNT, I RECEIVED A PATHETIC ANSWER. WHY DID THE CONSULTANT LIE TO ME TWO DAYS AGO? AFTER THE FIRST CONVERSATION I ASKED THAT THEY MUST PLEASE SENT ME A NEW CARD, THE CONSULTANT TOLD ME THAT IT WOULD TAKE ABOUT 5 WORKING DAYS. AFTER 3 WEEKS I PHONED THE BRANCH, SEEING THAT I HEARD NOTHING AS YET IF MY CARD ARRIVED OR NOT. STILL MY CARD HASN'T ARRIVED, I PHONED THE CARD DIVISION AGAIN TO ORDER A NEW CARD AGAIN!!! AFTER HOLDING FOR 4 MINUTES, THE CONVERSATION GOT CUT OFF AT A TIME LIMIT OF 5 MINUTES, WHICH IS NOT MY SERVICE PROVIDER BUT YOUR HEAD OFFICE LINE!!! I PHONED AGAIN OF WHICH EXACTLY THE SAME HAPPENED, I REALLY NEED TO USE THIS ACCOUNT AND I PHONED AGAIN!!! AFTER NUMEROUS CALLS, NO FEEDBACK STILL RECEIVED!!! STILL NO CARD RECEIVED!!! HOW MANY TIMES MUST I CALL?