Waiting a month for response!!!

All I want is a copy of the needs analysis that I signed where the Overdraft Insurance was requested.<br> 4 May Spoke to Prelene Moonsany at Rivonia Branch. Requested Needs analysis that was signed by me.<br> 7 May I phoned back as had not heard back from Prelene since the 4th. Prelene said she was waiting for another department to come back to her. She promised she would find out from them how long it would take to get a response...<br> 2 June have still not heard ANYTHING from Prelene or Nedbank.<br> I am not wasting my time anymore with the Rivonia Branch, Regional Manager to please phone me!!!!<br> SHOCKING SERVICE!!!<br>