Wait your day away

Item: Nedbank
Rating: 1
Author: Christel O

Very poor planning from Nedbank - busiest retail time of the year and they have 2 tellers open - which are sitting and shouting at each other as if they are working in a certain retail store. The 15 minute indicated waiting time when I came in is now at 30 minutes - and I am still no where close to being assisted. Should staff not be better planned over this time?

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Replies (1)

Nedbank's replyOfficial

19 Dec 2018, 13:13

Dear Christel We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regards
Client Service Support

Nedbank's reply19 Dec 2018, 13:13

Official

Dear Christel We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regards
Client Service Support