Victim of internet banking *****

I noticed ********** transactions on my bank account. I contacted the call center and reported the incident. I enquired about my debit orders as it is month-end. I was told that the Honoring department is closed and they will contact me the ext morning. I called back at 9am this morning because no one had returned my call. After being on hold for an hour I was informed that the Honoring department can't help me because they only honor debit orders knowing that money is coming into the account.

I have come to the branch. Once I explained my story to three different branch staff members I was told to take a seat to which I waited 30minutes to be helped. I requested the CEO complaints email so that he can be aware of the putrid customer service I am receiving.

I have been a client of Nedbank for 14 years now and the one time I need their assistance with this serious matter they cant help me