Victim of ***** - ******** using a Nedbank account

Please contact me urgently regarding a ********** transaction that occurred by Suspects utilising a **** Nedbank Bank statement. I tried to message your team on Facebook urgently, and got a delayed response that I needed to call the ***** line on *** which I did. That was merely a voicemail and I left a voice message where no one bothered calling me back. I again let your FB team know and the response was that I should send a complaint email to [Email Removed] I fail to understand why the onus should be on me to chase up Nedbank regarding a major ********** transaction? I have been asked to be called back and not a single word I have heard. The amount in question is over R 100 000. Please can someone contact me urgently.