Victim of *****

I'm writing this email as an angry and unsatisfied client.

On Friday my card was ****** pick pocketed, Saturday morning when I noticed that my card was missing I immediately went to the Bank at Mall of Africa to report that my card was ******.

I told the consultant that my card was ****** and I request for my card to be blocked and issue a New card. When I received the new card I was under the impression that my old card was no longer working.

Today 27 March 2024, I started recieving notifications of transaction's taking place that I wasn't aware about.

Seems like this or the ********'s were tapping my card to pay over the weekend.

I was under the impression that the highliy trained consultant would cancel my card before issuing a new, that's basic training from all major bank's.

I'm unhappy, please note that I will be taking this further to my lawyers. I need to be refunded my money because technically this would have been avoided if your skilled consultant remembered his training.

As a person who is in the financial sector also, I find this very disturbing.

Warm regards