VERY VERY VERY BAD SERVICE/FEEDBACK AND COMMUNICATION

Since reporting the damage to my roof on the 31st January 2024 my experience was extremely negative towards Nedbank and I would like to summarise as follows:

1. After reporting the damage, contractors/people from Kimberley start phoning me to such an extent that I had to block the numbers.

2. I went to Nedbank branch in Nelspruit to correct the matter as my house is in White River (Nedbank White River close for renovations).....! My conclusion that Nedbank does not even know where the house is located.

3. Very professional help received at Nedbank Nelspruit and left with the assurance that the matter would be resolved in the next day or two.

4. Just a day after that contractors/people from Witbank started phoning me to give a quotation for the damage. I explained to them that the house is located approximately 240km from Witbank and I don't know if that would be a cost-effective way to do this.

5. I phoned Krisjan AGAIN to correct the matter on the systems of Nedbank, still not knowing where the house is....!!!

6. Krisjan(who is suppose to handle the claim) send me an email asking if I can help to appoint someone close to White River.

7. I did exactly that, had to take of from work, made numerous calls and eventually collected a quote from a roofing company in White River. I forwarded the quote to Krisjan two times without any response or feedback from Nedbank......!!!

8. Ever since damage to the leaking roof was reported and the claim registered it has been escalating bigger and bigger with now damage to ceilings, carpets and doors while Nedbank is ignoring the responsibility towards resolving he claim and also failing very loyal customers.....!

9. Can any of the above mentioned people involved with Nedbank tell me what my next step should be.......???

10. Hope Nedbank realise the urgency of this matter. The damage just gets bigger and bigger