Very Very Poor Service

My name is Peleka Mbita id ***, I have app**** for a credit card 3 weeks ago, still now I do not know what is going on. no communication, no emails, no sms from Nedbank, for me to get any kind of progress I need to call, on the first week called, they told me the credit card was approved, I need to go and do FICA in the branch, that was last week Monday, I did, again no communication, I had to call, I called last week Friday, the lady told me that the card is with the distribution vendor, I should receive in the following week, nothing again I called this morning the person told me that for the card to be delivered face to face there is a form that I need to sign which will be sent to my email, again nothing, I went to the branch, they called the same number that I don't get joy on, the person was more confused than I was, they told me to do FICA again which I did on the previous week, apparently the person was assisting did not scan and send he docs, gain, how is that my fault? they keep on asking who assisted me, I do not go and ask Nedbank stuff their names of cause I do not know the name, even if I did ask, I would have forgotten, I called again to ask if it is so difficult to deliver to my house they must deliver to the branch, I was told it is going to take 5 working days, imagine on top of the 15 days I have already waited. I am out of words. Oh not forgetting the poor service at the Reds Mall Branch, I waited 2 hours, the ticket I was given was not even registered in their system, hence I waited more than 2 hours, no one was picking the ticket to assist me because it does not exist, I had to throw tantrums for me to be assisted, which anyway resulted in zero results, I had to go again today to repeat the same FICA process that the lady said its competed