Very upset customer

Im very upset with Nedbank its been months since i reported ***** on my account no feedback no refund and worse part is when i called their call center no one was able to assist me they keep transfering me to different depertment never had such experience in other banks ontop of it all they charged me for a card i did not even get delivered stayed with no card for whole month till i had to print it myself only to find out they charged me another R100 for something that its their fault i want my money back. Such customer serivice is not tollerated with other banks when u report your card they deliver for free and refund you money within two weeks replacement card within two days and deliver to your address.