VERY UPSET AND DISSATIFIED NEDBANK CLIENT!

In November 2019, I contacted Nedbank Insurance to lodge a claim on the repair of my property roof. They did send through a contractor confirming that I need to fix the outside of my roof, and then they will send someone to fix the inside. I did fix the outside and an email was sent to Nedbank on 10 December 2019 to the attention of Thulani Magubane with proof of repairs being done and to please send through the contractor to the start the job inside my house, there was no courtesy call nor an email to confirm the status of when the contractor will come through, I did another followup email on the 13 of December confirmed with pics as requested on the completion of the repairs done by me on the outside of my property roof and still there was no courtesy feedback nor response from Thulani at Nedbank Insurance on what is the status. On the 18th of December I spoke to Itumeleng who did advise me that she will let me know when the contractors will come out, i did not receive an email nor sms to confirm this, I then gave Nedbank Insurance a call again on the 27th of December to see what is the status, the agent then advised me that my claim has been assigned to LFS contractors and then also gave me the contractors cell number. I then try to call the contractor and he is on constant voicemail and tried to WhatsApp and I get a reponse to say that any messages or calls is for personal use and not business related. I AM NOW FRUSTRATED AND AT MY WITS END!!!!!!AFTER SO MANY YEARS OF PAYING INSURNACE PREMIUMS RELIGIOUSLY, I DON'T EXPECT TO BE TREATED LIKE THIS.