1 reviews | Active since Jul 2022
VERY UNHELPFUL BANK & WORST CUSTOMER SERVICE!!!!!!
I app**** for a new credit card account,that was approved last week Thurs,I went to collect & activate my account at the Fox street branch.Once my account was activated at 1st there was an issue with my FICA,so I couldn’t transact for 24 hrs,after waiting for the time to lapse I tried using my card & unfortunately it still didn’t work.I then logged in to my online banking & tried activated my card since I had so many struggles in activating my mobile Nedbank money app.I eventually managed to activate the card via my online banking,I transferred my limit from my credit card into my transactional Acc for R11 200,then from my Nedbank transactional Acc,I transferred an amount of R5 000 to my Capitec salary account & also made a beneficiary payment of R6 150.When all this transactions were executed,I received an sms from Nedbank that all my digital platforms were suspended due to suspicious activity,they have also since put a hold on my Capitec acc,as well as 2 of my beneficiaries from Capitec side that I have made payment too.I have since tried to make contact with since tried to make contact with different departments with the Nedbank forensics group & can safely say that it was a useless exercise,as I’ve been holding on for just over an hour to get assistance.I even went inside the branch over this past week Sat & I had the worst customer experience ever😡😡I NEED THIS ISSUE TO BE RESOLVED ASAP,BECAUSE MY WHOLE LIFE HAS COME TO A COMPLETE HALT…
Nedbank: We have suspended access to your digital banking as a result of suspicious activity. Please contact us at *** ref ***0
