very unhappy with nedbank and there service

<p>Good day</p> <p>&nbsp;</p> <p>I had a personal loan with nedbank and I phoned in to get a settlement amount and date to settle to the amount which was given to me by Jacob call *** he advised me that if the amount is not settled by 27 April 2016 the installment amount will be debit from my account I made an eft payment and send the proof of payment to *** the email address i got when I phoned in 26 April 2016 to get the bank details to settle my account that call ***&nbsp;</p> <p>&nbsp;</p> <p>On 28 April I phoned in to query the amount that was debit to be refund to me call *** the lady asked me to send proof of payment again to the same email address with that ref number and she said she will also send a request for refund to be done that will take 3-4 working days to reflect in my account and I phoned on 29 April 2016 to find out if I can get a letter to state that my account is paid up the consultant advised me that allocations is being done on my account as soon as that is done a closure letter will be send and the same ref number i had to use than on 03 May 2016 I phoned again spoke to John call *** I queried the refund he than informed me that no request for a refund has been done however he will send a request and state that its a urgent refund and that I will receive the money on the 03 May 2016 if not that day it will be the next day I than left it on 05 May 2016 I send an email to pladmin@nedbank with the case number given to me by john which was the *** no respond than on 06 May 2016 I spoke to Nolin requested the refund and the letter Nolin advised me that the system will have to do an automatic letter closure as the system needs to load that the account is paid up which i understood he also mentioned that if I have not received the refund by saturday I must phone in and enquire but I did not today I phoned 09 May 2016 refund request will be send to senior of nedbank personal loans to find out when refund will be done.</p> <p>&nbsp;</p> <p>I am extremely unhappy as I have no food to eat now and no money as the refund process took so long and still not sort meaning i will have to see my own way out I am unhappy and want my refund today.</p>