Very Unhappy

Very unhappy with service and feedback from all the staff at nedbank that I spoke to. I had old debts from nedbank where they didn't contact me about the debt which surpose to be prescribed debts but I contacted nedbank call centre last month to ask for help to get it settled but didn't get any joy. I went to the branch and also didn't get any joy, so I lay a complain to nedbank last week Friday and the only response I got was a voicemail to say someone will be in contact with you and uptill today I haven't spoken to anyone yet. The lady said it will take 48 hours for someone to contact you. Nedbank don't practice TCF because they should in contact with the customer before, during and after sale.I told them I have my sister willing help me but only have x amount to settle and was refused help. I asked the call center to speak to a manager and was told there is no manager on the floor. After I contacted nedbank begging them to help me, the only thing I got from them is email for settlement and text message about the sheriff coming for me and no contacted one to speak to me. The only thing I got from them is sleepiness nights and stress about the debts and its affecting me emotionally. This is want you get when asking for help is them putting pressure on you and threatening to you legal stuff.