Very Slow service from Private Clients

I am really disappointed in Nedbank Private Clients.

I have been waiting 1 month now for 2 issues to be wrapped up.

Firstly a bond restructure, in terms of an interest rate change which I believe the documents was never processed until I queried it this week and the documentation was handed in on the 3rd of March 2022 to my private banker. Now the incorrect amount will be debited and corrected afterwords, I am concerned how long that is going to take now again

Secondly a further loan on my bond which I most likely have 50 emails where I am being told they are still busy with it, surely Home Loans and Credit Department can pick up the phone and sort it out and give me an answer