Very slow and no accountability

I reported my gate motor (Which was replaced after a claim I had in October) had stopped working. I suspected that it had malfunctioned. After my fist call on Monday i was told that I will be called back immediately to arrange for someone to come and have a look, nobody called.<br> <br> When i called on Wednesday to follow up, they suddenly sprang into action and sent someone and determined that it is due to lightning damage.<br> <br> It is now Friday and they claim that they still need to send an assessor out. The assessor can only come on Tuesday so I am stuck with an open gate for over a week. This is a huge risk to my property and my safety.<br> <br> What shocking service from Nedbank who pretend to be the industry leader in service!