very rude and she kept on giving me attitude.

I went to the bank at west street at 15:40 and waited for 20 mins to be assisted. when I eventually got to be assisted I was assisted by a miss matlala who was made clear that their closing at 16:00 before I could enquire anything. She was very rude and she was not willing to assist me as she made it clear that there's nothing she can do and I must go to lakeside mall were I opened my account. During pur conversation she kept on telling me that she is not sure which gave me and impression that i might be dealing with someone who doesn't know her job. I'm very disappointed with the level of service that i received from Nedbank. To make matters worse the account that i went to re open was never closed and I was told that it's in arrears which I have no knowledge of and I was never informed of until today. I have closed the said account that i am supposedly owing.