Very poor sevice

<p>Since the Nedbank Chapel street Kimberley branch moved to the Newpark centre and "upgraded" they forgot to take their customer service with them. 26 May 2016 was my third encounter of absolute no service as at first i stood for 9 minutes at the desk atthe entrance waiting to receive a ticket and to be directed ,eventually i printed it myself under protest of the security guard, then i had to wait from 12H13 till 12H56 for my number to be called to find the teller left again,waited another 3 minutes and when the teller returned , she had to go and find the change i needed elsewhere.</p> <p>All our 93 branches country wide bank at Nedbank we need change on a daily basis but to be away from the store for more than an hour due to no service is pathetic.There are messages on the television sets stating "if we did not make eye contact, smiled or directed you within 59 seconds sms this branch code (035) to a given number and the area manager will contact you" Try it in that bank and you will not receive any call. Really this is NO Customer care at all</p>