Very poor service

I recently withdrew cash from a Nedbank ATM and received two problematic R200 notes—one counterfeit and one damaged. When I went to the Festival Mall branch to resolve the issue, the service was disappointing. Stanley, a staff member, informed me I had waited too long to come in, even though when I phoned Nedbank beforehand, I was assured that any teller could assist at any time.

To make matters worse, the person who can supposedly handle this issue is rarely available, and I cannot get there during their limited hours. As a loyal customer of almost five years, I feel disrespected and unvalued by this bank. This lack of reliability and disregard for customer convenience has convinced me to take my business elsewhere.

Nedbank has proven to be neither customer-friendly nor dependable—this experience was incredibly frustrating and disappointing.