Very Poor Service and No Resolution After Multiple Calls

I would like to share my feedback regarding my experience with Nedbank.

Over the past month, I have been calling several times to request that my credit card be closed and removed from my account. Each time I was told that the card had been closed, but to date I have not received any confirmation or feedback from them.

It feels like the issue is just being passed around with no proper resolution. Despite my requests to close the account, I am still being charged.

This has been a very frustrating experience and the service I have received has been extremely poor. I would appreciate it if this matter could be addressed and resolved as soon as possible.