Very poor service and *********** consultants

Good day

I am very disappointed with nedbank and their consultants, I have been calling several times I have been put to different departments, when. I called on the 13th of August i was advised that there is no money outstanding on my personal loan account, today I called 6 times all the people I spoke to were promising to email the paid up letter, when I realized none of them is sending the letter I called again spoke to Sthandwa Mkhwa**** who told me I need to pay R806, 93, I asked her where do I send POP she said there is no email to send POP and she also refused to transfer me to her manager she said there's no one above her I can speak to..

I cannot wait for another day to receive the letter when the consultants have been giving wrong information saying the account has no balance outstanding, today I logged a complain with nedbank my complaint was assigned to Donald komo he is very rude he was speaking none stop and so loud on the phone, I called him at 12:30 he promised to come back to me because he was going to check how far the loans department is with the issuing of the letter he said he sent them the request, he never came back to me, I called for him 3 times thereafter with no avail I left messages for him he never returned my calls, now at 3:30 when I call him to follow up he told me my matter is not urgent because I only logged a complaint today he was so rude speaking over my voise telling me that my matter is not urgent I must wait..

I am told to wait when already on the 13th of August nedbank consult said I am not owing anything? Who's fault is it that your consultants are ***********?? The 6 people I spoke to this morning also confirmed the same It is the fight time in my life I hear such a very rude manager like Donald Komo he needs proper training you can't fight with clients like that because you are trying to defend yourself because you could not deliver, if you promise to call a client you must do that, and how dare he tells me my issue is not urgent??? When I paid the account already on the 13th of August and the account is still reflecting as open, and over 6 consultants have advised me wrongful saying everything is in order. Nedbank you can do better by putting competent people in magerial positions