Very Poor Service

To whom it may concern, i lost my go banking credit card and contacted the call centre number on the 7th Jan 2020, to order me a new card and deliver it to Mitchells Plain Promenade.On the 1st Feb 2020 i went to the branch to pick up the credit card then the lady told no card was ever ordered, i asked why and she couldnt give me a reason why,so i asked her to order the card as i lost my card and needed a new and they said that the go banking card is no longer in use, i said i know i just need a new card as i need to use the money.I asked the lady to deliver the card at Somerset Mall branch as i work in that area and they said i must wait for 5 working days she and the Somerset Mal branch will contact me for collection. I phoned on the 8th Feb to just follow up as i don't want to go in the branch for nothing like the last time. And exactly the same thing happened nothing was ordered and after almost an hour on the phone with my own airtime, my case has still not been resolved, all i was told is to go into the branch for an upgrade as the " go banking credit card" is no longer in use, this after an hour as the lady tried to find out why it wasn't ordered.Ontop of it they deduct every month R300 even though i paid up the account in October. This is the worst service i ever received and it happened twice, i understand if a mistake was made the 1st time but twice its really bad service. Can someone just assist me with a new card and the overpayment on the credit card to be paid back and at least call me back as i had to do all the calling and follow ups. I will be going to Nedbank in Somerset mall today,hopefully the matter will be resolved.