Very poor service

As I'm writing this I have been holding from an agent called Zama for 15 minutes still counting. I have called the call center the entire week to get a resolution and their favorite answer is escalation. the token does not exist it took Telkom a few seconds to confirm this to me. Nedbank has taken my money of my account and gave me a non existent token and all I get from their agents is escalation. I think I've spent more calling Nedbank then the electricity purchase. I know that as one tiny client Nedbank doesn't need me and even if I fall away as a client it wont break their bank all I want is my money back seeing I cant get a service from you.