VERY POOR SERVICE

I received an sms on the 12/12/23 regarding the expiry of my card and I was ask to choose if I want my card to be delivered at my chosen address or a locker, I chose a locker. I then called on 31/01/24 and spoke to Mpendulo Mhlongo who told me my card is going to Rivonia, he then said he will log a call/ send an email and I will receive my card in 3-5 working days. I then requested to speak to the manager and I was put through to Sibusisiwe Mbambo who said I should go to the branch and get a card at some machine and I will be charged R75 which I will have to dispute at a later date and I refused. She then said she will ensure I receive my card in 3-5 working days. Ref ***0

I called today, 06/02/24 and spoke to Nomonde Buthelezi who sounded very irritated and not empathetic and I asked to the manager, the manager Avadhana Sewbhik who refused to take my call and I was told a story about her being on another call. Nomonde then told me my card is/ was going to a DSV locker and I changed it to go to Kenilworth centre. Ref ***5

I WANT MY CARD DELIVERED TODAY