VERY POOR SERVICE

On the 13th of March this year i called the call center to apply for an increase on my garage card as i received an sms to say that i was able to increase my limit.

They told me that since i was not with Nedbank i had to either send my payslips or they can pull directly from Standard bank, i was happy that Nedbank got my payslips from STD bank.

I then got an sms saying that STD bank sent Nedbank my slips., the ref was ********** 3.

The consultant told me that it will take between 5-7 days to approve my increase.

The days come and went i never heard a word until i called back on the 25th of March to get told again that nothing has been sorted out and the card deportment will call me on Wednesday, again no call so i called back and again i was told that nothing has been done and i have to wait for it to be a approved.

Let me say that I've been a client of Nedbank for over 15 years plus i pay every month in full, i have never paid of my account, my account is always up to date.

I'm very disappointed with the service that i have received. Remember that i can go to any bank and open account. If nedbank dosen't want my bushiness just say so.

The ref number that i got the 1st time is 220 44 220

I'm still going to take this much further than this email.

Remember without clients like me nobody gets paid.