Very poor service.

On the second of November 2017 I got ****med at the Atm at corner of Ntemi Philiso and Bree Street.My card could not come out and I called the call center to have my card blocked immediately and the guy that I spoke to told me that the card was blocked,few seconds later an amount of R1500 was debited from my account,I then called them again and the lady I spoke to told me that the card was not blocked she will block it for me hence the money went out. I then went to the bank to have the matter fixed for about 2 hours I was there writing a ***** statement,I was told that the matter would be resolved in 6 weeks,we are now approaching six months.I then MYSELF made a follow-up via complaints.I was promised by the lady with the name of Constance Cheslin that she will be working on the matter.Until today I have been the one running after her requesting for a feedback instead she just looks at my emails and probably delete them immediate.I have since not heared anything from her.I have been sending her emails everyday.I am realy ****ed off because she is now making a fool out of me.There is no communication whatsoever.