1 reviews | Active since Jul 2016
VERY POOR SERVICE .....
<p>I CALLED THE NEDBANK CALL CENTER YESTERDAY AFTERNOON, TRYING TO GET HELP FROM THE CALL CENTER AGENT (NKULULEKO) TRYING TO HELP ME OUT TO GET MY PIN FOR INTERNET BANKING, HOWEVER THE HE COULDNT HELP ME OUT , HOWEVER HE DID STATE HE WILL CALL ME IN THE NEXT 5-10MINS WITH THE PIN, I DID EXPLAIN TO HIM THAT I NEED TO DO THIS PAYMENT URGENTLY, GUESS WHAT I AM STILL AWAITING FOR HIS CALL FROM LAST NIGHT, I CALL NEDBANK CALL CENTER SPOKE (KATIGI) TEAM LEADER, VERY RUDE PERSON TELLS ME I NEED TO GO TO A BRANCH TO GET MY PIN FOR INTERNET BANKING , HE SAYS IT WAS TOLD TO ME LAST NIGHT, I WANT TO LISTEN TO THE RECORDING, CAUSE NOTHING WAS TOLD TO ME . THIS ME SECOUND MONTH BANKING WITH NEDBANK ALL I CAN SAY VERY POOR SERVICE ,</p>
Dear Delen,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Delen,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
i did go into branch to get a new pin , i did change the pin code , it worked for a day , i did try to logon today , guess what its keep kicking me out , now i need a new pin , very unhappy with the service from Nedbank . I did e mail Bianca to call me , i am still waiting for her from yesterday.
i did go into branch to get a new pin , i did change the pin code , it worked for a day , i did try to logon today , guess what its keep kicking me out , now i need a new pin , very unhappy with the service from Nedbank . I did e mail Bianca to call me , i am still waiting for her from yesterday.
Dear Delen,
It is not our intention to cause you any further distress or inconvenience. We will contact you about the way forward.
Kind regards
Client Experience Team
Dear Delen,
It is not our intention to cause you any further distress or inconvenience. We will contact you about the way forward.
Kind regards
Client Experience Team