Very poor service

It all started last year whe i was doing a motice on my son's account , the person that assisted me apparently deleted my stop order and of which has affected me as i have use 2000 already from the actual account unknowingly.So i went to the bank to get my statement and the explanation that i could get was she doesnt know how to do a stop order as the one that was the was removed like really how can you work in customer services and not being able to assists me and she also moved me so that she can be able to assist someone who was there before me previously for something else like really she hasn't completed assisting me and can somebody tell me why do you put someone with no name tag and no knowledge..