Very poor service

Having visited the branch to close the account and been assured that the account would be closed and the money transferred in November 2015, nothing happened.<br> I then went onto the internet banking and transferred all ( R15504.95) but left R30 in the account.<br> I then sent a secure message to advise that the account should be closed as promised.<br> I then got an SMS to advise that I needed to contact the bank. I phoned and after a long discussion with the person in JHB who I found very helpful, I was assured by him that he would instruct the bank to close the account as originally requested.<br> Please note that I refuse to revisit the bank again to repeat the process as I do not believe that there is anyone there competent to close the account and I would merely be wasting my time. <br> Whatever overdraft is there is purely bank costs which have been incured as a result of the banks incompetance<br>