Very Poor Service

I app**** for an Over Draft of R 5000 on Sunday 29th November 2015. I sat with consultant Monkie and she went through the whole application form with me - all was approved, and I was told that the money should be available by no later than the Wednesday 02/12/2015. Today is the 08th December, and from phone calls to left messages, (that don't get returned) to emails and a lot of frustrations and stress I am still trying to get my overdraft of R 5000 because someone, somewhere decided to put me down for a \Home Loan"- and now I have to start the procedure again - I have a good mind right now to not only cancel the overdraft I asked for but even close my Nedbank account completely as I feel after 35 years of dealing with Nedbank I have slowly seen their service become totally appauling - ACTUALLY THERE IS NO SERVICE ! Very disappointed"