Very poor service

l am currently having an issue with accessing my funds on my business credit card for about 2 weeks now with no resolution. l have called the bank several times to which each advisor gives advises me that the account issue has been resolved but when going to the app to access funds, l am unable to do so.

The last consultant look into the account and advised me that the credit card is expired therefore l am unable to access the funds. She then ordered a new card for me and advised once that has been issued then you can access the funds. l then went to the bank to fetch my card to which l asked the teller when receiving my new card, is there anything that l would need to do to access the funds on the app/online banking, she advised no, they have completed that internally however not the case.

I also asked my banker to which she has advised that there is nothing to do as it will be available which isn`t.

Please can this be resolved today