Very Poor Customer Service

<p>I accidentially transferred an amount into my Personal Loan account instead of my Credit Card account. I called Nedbank the same day (Wed 24/05/17) and spoke with one of their customer service reps, Michael, who told me that they will refund me the R4400 within 36 hours. We are 96 hours in, and still nothing. Not sure why I would need to beg Nedbank to assist with this transaction, not sure why I would need to ask more than once. Its not like they dont get their money from me - so why I am experiencing such poor customer service delivery?</p> <p> </p> <p>Really Nedbank it is not that hard, to transfer the money from the incorrect account into the correct account or even back into my main account.</p> <p> </p> <p> </p>