Very poor communication

On Wednesday the 3rd of August I was contacted by a Nedbank consultant asking whether or not I knew I qualified for a limit increase on my credit card. We spoke for a while and she convinced me to apply for the increase. After going through the lengthy process of supplying the relevant details I was told I'd receive an e-mail with the reference number and an sms. The e-mail supp**** the reference number and the steps I needed to follow to complete the application. After following the steps and being taken to a page with the amount being offered I needed to select the amount on the application amount bar to confirm. The bar didn't allow the exact amount being offered to be selected so I selected an amount that was R300 more and motivated in the text field provided that the only reason I had selected that amount was because I couldn't select it on their provided bar. I then submitted the application and after a few seconds got an error screen informing me that something had gone wrong and that I should try again later. When trying to go through the process again later the application was gone. Friday the 5th I contacted the call center and was assured that there was nothing outstanding from my side and that my application was with vetting. I accepted this and awaited further feedback during this week as I was informed that the application could take 5 working days to complete. Today when I called the call center as I have had no communication from Nedbank regarding my application, Purity informed me that the system showed that the application had been cancelled. After letting Purity know that I was less than impressed by this she did apologize profusely and offered to complete a new application with me. I declined as I had not considered the increase before the phone call on the 3rd and really didn't feel like going through the process again. Purity was very friendly and helpful. Unfortunately the poor service and communication skills leaves a lot to be desired. An e-mail or sms notifying me whether or not the application was approved or declined would have gone a long way. There really needs to be attention paid to customer service.