VERY POOR ASSISTANCE WHEN REPORTING CARD *****

I fell victim of card *****, my Nedbank Petrol Card was somehow cloned or scanned, never left my possession, no negligence on my side. On Monday 29 June 2015 at 11:00 I realised that there are unauthorised transactions that are going off against my account. I immediately phoned the Call Centre, was transferred to the ***** Department, reported the matter, got a reference number and the lady said someone will contact me telephonically, now Wednesday 1 July 2015 @ 16:47, no one has even phoned me!!!! Immediately after I spoke to the ***** Department I rushed to Nedbank Cascades, had all cards blocked. I've asked what to do now and his reply was I HAVE TO WAIT FOR ALL THE ********** TRANSACTIONS TO GO THROUGH, THEY CAN'T DO ANYTHING. Later on Monday I went to the Liberty Midlands Mall Nedbank, asked for the Branch Manager who just said GO TO ENQUIRIES, the one helped me didn't really know what to do and kept on asking her next door official, SAID ITS MY PROBLEM NOT THE BANKS PROBLEM, GAVE ME A DISPUTE FORM TO FILL IN AND SAID AFTER SUBMISSION I MUST WAIT 6 WEEKS BEFORE I ENQUIRE. STILL AS I WRITE THIS, THE ********** TRANSACTIONS GOING THROUGH ? HELP!! THIS IS NOT THE NEDBANK I KNOW