Very poor and pathetic service from Nedbank as they keep blocking my account for no good reason

I have been having a very terrible experience with Nedbank. I have been banking with Nedbank since 2013. I have even financed a house with Nedbank, and my salary and business account are all with Nedbank.

Recently in less than 2 weeks back, my account was frozen. I only noticed after several attempts to swipe my card after several purchases at the restaurant. All attempts to settle my bill was fruitless. I had to make an emergency call to get physical cash to settle my bill.

I went to the bank the next day to complain. They said it was probably a fica issue, and told me to summit my passport and permits. I did just that, even if i already submitted similar documents last year. The funny part was that i never got any SMS or call before freezing my account. They just froze my account just like that. Some debit orders where bounced and this can also have an adverse effect on my credit rating.

My account was only opened the next day. I was privilege to enjoy the use of my account for a day, and then boom. They froze my account again. I went back to the bank, they said i have to fill a form to prove my access to funds. I did. They later unlock my account the next day. All these bank visits are during my working hours.

I used my account for like two days, and they froze it again. At this time, the tellers at the bank don't even know what is going on. They were confused as i am. I spent a long time at the bank while they were calling their Fica department and sending mails. My account was unlocked the next day.

I used my account for a day, and now it is frozen again. As i am typing this message, my account is currently frozen. I am not just sure the effort required for another bank to help open an account for me and move all my debit orders across. I am not sure if Nedbank wants to discourage foreign workers from banking with them, but this is very pathetic and a very poor service.