Very irate and unhappy

I am an unhappy customer, i resently app**** online for a home finance and recieved an email from nedbank which says thank you for your online application we need the following documents. I took my documents to your nearest branch Mall of Africa, in which i asked the consultant if i do qualify for the 30% diacount and he stated yes. Then proceeded to give him my documentation and OTP to finalise the application. He than just submitted my documents and my home loan has been approved. I than contacted him to find out of i do qualify for the 30% discount, he rep**** by saying he has spoken to the people/Department that are incharge of the 30% discount has confirmed yes telephonically and he is waiting for written confirmation. Today i spoke to the guy at nedbank whom informed me that i dont qualify for the 30% Atternoy discount as ned bank has the authority not to grant it and that because he submitted my documentation we do not qualify for the discount.i did not have access to a scanner to email all documentation. Further more on your terms and condidtions it does not state that you must complete process online, it just tates apply online. Which is what we did. I have all recording on my phone! I am very irate with this and when i ask for writen confirmation the story had changed.

This is poor very poor from nedbank and false advertising. I want my 30% discount and i will take this to media.

This is the biggest first decision in my life.

This is not a playing matter.