Very Ineffienct and lack of information

I received an email from Nedbank advising me "Outstanding FICA information required to avoid your account being blocked". Now that is very silly, first because I submitted all the FICA long ago, and did not have any issues. Second, there is NO MENTION WHAT I SHOULD BRING! That is very stupid. In other words I must waste my time just to go in and find out and then go again to take it in. Third, I send a reply to that email they sent to ask what info they need, and get and reply 'this box is untended'. What a waste of time, and they speak about efficiency. Its more like deficiency.

Our records show that you have outstanding information in terms of FICA.