1 reviews | Active since Dec 2015

30 Dec 2016, 15:17

Very frustrating experience!

<p>Last week I app**** for personal loan, which I am told cannot be processed as the payslips I provided don't show "all deductions and earnings". IThey shows perfectly clearly the amount earned, and I have tried to explain that as a consulting medical practitioner, rather that a salaried employee, there are no deductions. I pay for my own pension fund, and medical aid, and these are not deducted from my income.</p> <p> </p> <p>I have been working at the same medical practice for the last 11 years, and it is plainly obvious from my bank statements what my income is, and that it is more than adequate to service this loan. I am told that according to my income, I should even be able to apply for a loan for at least 3 times what I'm requesting.</p> <p> </p> <p>I have been a loyal account holder with Nedbank for almost 20 years, and I have a bond with them that is paid, without fail, every month.</p> <p> </p> <p>It is frustrating, and quite frankly, insulting that I should be put through this, when my track record, and the documentation I have provided should speak for itself.</p> <p> </p> <p>I work with a colleague who is in exactly the same situation I am, with the same documentation, and Standard bank approved an even greater loan within 2 days. Do I need to ask them, or will my own bank "make it happen"?</p>

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Replies (2)
Nedbank
Nedbank's reply30 Dec 2016, 16:02
Official

Dear Carolin

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

's update30 Dec 2016, 16:41
Reviewer Update

Thank you for the call. My email address has changed, sorry. I've updated it now, if you could resend the email please.