Very frustrated with Nedbank

Around August or September last year I went to Nedbank in Newmarket Park to enquire as to the status of a small business account that I had which had not been used during Covid. The account had become dormant, so it had to be restored to active status. This was done but I only wanted to access it via computer. I did not need a card and did not want it on my phone as the only activity on the account would be depositing cash and making payment via internet transfer as I did before their system was changed. I made several more visits to the Newmarket Branch who were never able to accomplish anything. I was never contacted re progress, so I decided to just close the account as still nothing had happened since my last visit, even though it had been fairly recent. I filled in the required forms, but the account had then been put back to dormant status. I was assured that the funds would be transferred to an account with another bank and waited patiently for this to happen. It did not happen, as they had again returned the account to dormant status but still managed to process charges to the account. I visited the bank again on 2nd May with the purpose of withdrawing the funds in cash, but the dormant status had not been removed, despite the promises made on 18th April. I received no communications yet despite yesterday’s promise to call me this morning. So, I will have to go to the bank once more as I suspect it will just lie on a desk until I have time to make another, probably fruitless, visit. This debacle has cost me much time and expense, and the feeling of utter frustration and anger has affected my mood tremendously.