LL
Letta L
1 reviews | Active since Jul 2018
09 Jul 2018, 10:25
Very dissatisfied with Nedbank Dream Maker Policy Offices
I am very disappointed with the service I receive from Nedbank Dream Maker Policy. I have opened this policy 5 years ago and now when I want to withdraw and close this policy I'm taken from pillar to post. I was asked to fill in a surrender form at the nearest Nedbank which I did. I was then told that my payment will be done in 10 working days. Now when I make a follow up with Dream Maker via telephone I'm told that they haven't received my form I must go back to the bank to fill it in. I'm at this stage irate with the entire process. All I want is the money I have invested paid back to me. I can't afford to travel to and fro the bank as I do my banking online.
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Letta L's updateReviewer Update
24 Jul 2018, 15:12Thank you very much for resolving this issue. I appreciate all the efforts you have made to ensure fairness and efficiency. In particular I would like to thank Ina of Nedbank Brits Mall for following up this issue to the very end. I am very happy with the outcomes.
LL
Letta L's update24 Jul 2018, 15:12
Reviewer Update
Thank you very much for resolving this issue. I appreciate all the efforts you have made to ensure fairness and efficiency. In particular I would like to thank Ina of Nedbank Brits Mall for following up this issue to the very end. I am very happy with the outcomes.