Very disgusted but the Dispute Dept of Nedbank

<p>on the 13 March 2017 I received my credit card monthly statement, upon studying it I realise there is an unauthorised payment done on my card, then I open all my monthly statement from inception date on my Credit card, I picked up there are 3 more payment that take place every year on my Credit Card which I don’t know of, I called the Nedbank Call Centre, I was taken from pillar to post, until I was given the Credit Card dispute email add, tries sending my mail, it kept coming back with size issues, until one of the ladies who works at nedbank give me her mail add & promised to forward & CC me the mail to the relevant personnel, nothing happened, I took the managers (LusindaL@nedbank) email which I was cc on & redirected my query directly with her, but still no action happened, I'm confused as my balance keep on going up & the interest & charges are impacting me negatively... could someone please help me out here....</p>