Very Disappointed with Nedbank

I would like to ask Nedbank why is it that when foreign clients open up the an account with you you don't tell the clients on all the restrictions you have on them. Like they can't have access to cell phone banking, no Internet banking, no money app and yet every time I visit the branch for small issues like transfers and debit orders I'm told that to do that on the App, like what the hell am I supposed to do?. How ironic it is I had both Internet banking and App both were working perfectly but when I changed my cell phone all of the suddenly Nedbank says I can't have or not allowed to have access to any self service 🤔. Majority of your staff sucks only few knows what they doing.

Yesterday I visited the branch again to go give the withdraw notice on my investments also it turned out to be nightmare. I been asked and tosted from one person to another. All this crazyness were not there when I was putting my money in, but when it time for me to take my money it a whole long story.