Very disappointed in the service- Zero communication on assistance

i was retrenched awhile ago n asked my cover to pay, they have been paying my credit card n my card was deactivated. i recently called nedback about aweek or 2 ago to reactivate my card as i have got a job and have been working. they said i should send documents so that they can reactivate my card to *** which i did. they said it would take 24 to 48 hours. i called after two days wanting to find out the status, the consultant told me i should wait until thursday to find out, which my documents were submitted on a monday morning. the consultant did not even take my details or check my status.

i then called on thursday which was yesterday, the consultant told me that an email was sent to me that documents were outstanding i told her i did not receive anything and why am i the one calling to find out whats happening all the time no communication is made with me. i then asked whos th consultant who is working on it she couldnt tell me she just said i should resend the documents to the same email. which i did yesterday.

here is my problem, i submitted the same claim to another bank that i have a credit card with but my communication was superb, documents sent card reactivated in a day and i was called back and emailed to let me know every step and that the card is active. why is nedbank taking so long to action this and why must i make a million calls before i am assisted and why is there no communication at all regarding this?

This is getting out of hand as i thought nedbank is one of the best banks i have ever had accounts with. i must say i am very disappointed.