Very disappointed

I app**** for debt review in January end of January everything was fine, now end of February nedbank took the full overdraft amount without any communication which is my salary. I called them on Monday 2022-02-28 I was told to contact debt review department. I called debt review department they only said I should send and email requesting the refund to be done onto another account. Only yesterday I was advised to get a bank statement for the new account and I send it. Today I'm told that the turn around time is 10 days after waiting almost a week already. Every time you call they give you a different story. Their is no communication from nedbank. And the branch is more useless they can't help you with nothing. I don't have a cent I can't even get to work or put food on the table for my mother and son. How will I survive another 10 working days. Please intervene urgently