Very Disappointed

I have been unable to access my Nedbank account for 8 days due to a "Pending Activation" status caused by Nedbank's own failure to properly capture my FICA documents at the branch. I visited the branch 5 times and submitted all required documents. Every time I was told "within 24 hours." Every time nothing happened. Saturday 23 May — Branch staff only scanned my ID but the system had an error. Monday 25 May — System was offline, told to wait. Tuesday 26 May — Staff verified me verbally but never scanned my ID. Wednesday 27 May — Lodged formal complaint, ref ***, case handler Moosa Luthuli assigned. Thursday 28 May — Moosa promised to call before 12pm. Still waiting. My earnings as a content creator are sitting in my account inaccessible. I also have an international payment arriving tomorrow May 29 that will fail if my account is not activated today. My loan repayments and banking fees are being deducted normally — but I cannot access my own money. This is unacceptable. I need urgent resolution today. *** Case Handler: Moosa Luthuli