Very disappointed

On the 24/05/2025 I transferred an amount of R5 000 from my Tymbank account to Nedbank Suspense account number: *** and it's now over a week however money has not reflected on my credit card. Now, this is the 2nd time this is happening. First time Nedbank denied getting the funds even though I sent proof of payment to missing payments and other client service emails I was given by your agents.

1. It's very disappointing that regardless of the number of times I email and follow up, no one ever responded to my emails.

2. I had to phone all the time following up and this was never resolved until I resorted to Hello Peter which is something I don't like doing.

3. I'm now in a position of logging another complaint via Hello Peter because history is repeating itself.

What is so difficult in locating funds if I have sent you proof of payment that has the reference number to it. Credit card division keeps calling me wanting payment that I have already made on time, they too are not following up with the relevant department as I have informed them that I already made payment and sent proof of payment to different emails provided by Nedbank agents.

This is very frustrating, kindly assist